View Customer CDRs

What role/s can view this? Partner admin, Partner provisioning & Partner deployment of customers.

Every customer will generate Call Detail Records (CDRs) that contain usage information and can be exported for further analysis.

To view customer CDRs:

1. Navigate to Customers
2. Click Detail in the Actions column for the relevant customer
3. Select the CDRs tab

Export all CDRs #

1. Navigate to Customers
2. Click Detail in the Actions column for the relevant customer
3. Select the CDR tab
4. Click Download XLS

All CDRs will be exported into a .XLS file.

Export specific CDRs #

1. Navigate to Customers
2. Click Detail in the Actions column for the relevant customer
3. Select the CDR tab
4. Apply Filters to list the relevant CDRs (See Search and filters)
5. Click Download XLS

The filtered CDRs will be exported into a .XLS file.

Note: The export file will contain all the columns that are visible in the CDRs table. To change what data is exported, remove columns you don’t need to export.