View Customer EDRs

What role/s can do this? Partner admin, Partner provisioning & Partner deployment of customers.

Event Detail Records (EDRs) are stored for each customer and contain information about a specific event, such as an Email being triggered. When viewing EDRs for a customer, you will see events specific to the customer.

To view customer EDRs:

1. Navigate to Customers
2. Click Detail in the Actions column for the relevant customer
3. Select the EDRs tab

Filter EDRs #

By default, the EDRs that occurred in the last 30 days and haven’t been deleted display in the table. You can change these options or add additional filters if required.

Change EDR date filter: #

To view historical EDRs, change the selected dates to filter through a different period. Click on the date input, select the dates to filter by and click Use filter.

Show deleted EDRs: #

To see deleted EDRs, change the filter option from NO to YES and click Use filter. Alternatively, deselect the checkbox next to the filter option and click Use filter. This will remove the filter and show you a list of all EDRs.

Add filter options: #

1. Navigate to the EDRs tab
2. Expand the Add filter dropdown
3. Select a filter option
4. Configure the filter as desired
5. Click Use filter

The filter applies to the list of EDRs.

Note: See Search and Filters for more information.